How Pinsent Masons automates 90% of client onboarding to save £16m

Andrew Cheung, General Counsel at Pinsent Masons, found a major inefficiency in the firm’s AML process when he discovered fee-earners were losing 2.4 million hours to opening new matters. Partners were spending up to three hours per client, and analysts worked overtime screening false positives and searching public records. Meanwhile, low-risk clients sat waiting in the same queue as complex, high-risk matters. For fee-earners, this created a false choice between speed and thoroughness. But due diligence should never be a compromise.