Customer success story

How KCL strategically use Xapien to support multi-departmental needs

“Xapien is intuitive, and we really value its formatting. You can easily remove media that isn’t relevant or has been flagged by mistake.”

King's College London

Background

Xapien is continuously evolving and improving its product. As the tool develops, so do the use cases. KCL’s adoption of Xapien provides a great example of how an institution can effectively leverage the AI-powered tool to support a variety of departments across the university.

How are different departments across KCL using Xapien?

The prospect research team

Xapien is used to support the team with their philanthropic due diligence. The tool ensures the team can work quickly and confidently, enabling them to conduct due diligence earlier on in their processes. This helps to save time further down the line and avoid investing time with donors who are found not to fit the values of the organisation.

The team recently used Xapien to run reports on all existing donors, efficiently renewing their due diligence check. Before Xapien, this would not have been possible without diverting a significant part of the team’s resources. Overall, KCL estimates Xapien has reduced its time on due diligence research by around a third.

The research assurance team

In line with the UKRI regulation (Trusted research principles, export control requirements and the National Security Investment Act), rigorous due diligence is required on potential research collaborators and commercial funders.

KCL works with organisations all over the world and the team evaluates ~200 new opportunities each year—some of those from remote and less-known locations. The team use Xapien to provide fast and comprehensive due diligence.

Since Xapien searches the entire indexed internet in multiple languages and incorporates both UK and International sanction listings the research team can be confident that no crucial information is overlooked.

The team has found Xapien's ability to surface directors and key individuals behind an organization invaluable for understanding its structure. Xapien's concise summaries offer a comprehensive overview of their activities and past involvement, empowering informed, risk-based decision-making.

The professional education department

King’s Professional & Executive Development (KPED) partners with both private and public sector organisations to design and deliver tailored educational and consultancy services.

By leveraging Xapien, the team can thoroughly assess potential collaboration partners before engaging with them. The speed and depth of Xapien’s reports empower KPED to make well-informed decisions, ensuring they work with the right organisations.

The outcome

Investing in a single, multi-use tool like Xapien delivers ROI and maximum protection for university. By leveraging Xapien across multiple departments and processes, a university can share the cost across budgets, spreading the ROI. This approach not only ensures consistent, efficient and accurate due diligence across the organisation but also maximises the tool's value, providing a comprehensive solution for safeguarding the university's reputation and ensuring compliance across the board.

"I find Xapien incredibly useful and easy to use."