Customer success story
Forming deep connections that convert prospects into loyal donors
The challenge
Florida State University (FSU) relies on donations to fund its internships, international studies, the University Honors Program, and faculty development. These contributions help the University expand its programmes beyond what state funding can support.
When development officers meet donors for the first time, they use insights from profiles the prospect research team created to form deep, meaningful connections. But gathering this information is time-consuming. Researchers often spend an entire day manually searching Google, LinkedIn, and other platforms. And that’s before summarising findings into reports.
Without an efficient way to deliver these insights, development officers often enter donor conversations underprepared, which risks missing out on valuable gifts.
Where Xapien steps in
The prospect research team needed a tool to handle manual research at scale. It had to gather accurate information, flag potential issues, and provide context to judge how serious they are. The University's Assistant Director of Prospect Management chose Xapien because it delivered all of that, in minutes. It uncovers detailed prospect information such as connections, relationships, and philanthropic interests. It also scours open source media for red flags, such as controversies, accusations, charges, ESG violations, and other reputational risks.
The impact
The prospect research team now works smarter, not harder. Xapien has transformed them from information gatherers to strategic advisors who deliver just the right amount of detail without overwhelming development officers. And they can do it fast. Rather than spending hours on Google, the team gets a comprehensive report in less than 15 minutes. Development officers can then start conversations faster, giving them a better chance of building meaningful relationships and converting more prospects into donors.
"Xapien builds profiles, aggregates data, and flags important insights, including potential risks we might not have caught otherwise."
Assistant Director of Prospect Management, Florida State University
Xapien streamlines due diligence
Xapien's AI-powered research and due diligence tool goes faster than manual research and beyond traditional database checks. Fill in the form to the right to book in a 30 minute live demonstration.