Posts by xapienstg
How to improve client care in law firms with due diligence
Exceptional client care in law firms involves delivering a high standard of service to your clients. While the client service team plays a key role in this, the responsibility shouldn’t end with them; fee-earners should also take an active interest in the client to serve them better. Truly knowing the client doesn’t start when you…
Read MoreStrengthen major donor fundraising with this intelligence
There’s a changing tide in major donor fundraising — a new wave of high-net-worth individuals are replacing the traditional everyday donors. Altrata’s recent report found that ultra-high-net-worth individuals (those worth $30 million or more) now account for 38% of all individual giving worldwide. Moreover, the 2023 Edelman Trust Barometer Global Report found that ultra-wealthy donors…
Read MoreWhy compliance teams need better client intake software
Compliance teams we talk to often feel overwhelmed and under-resourced when it comes to AML compliance. And it’s no surprise—many are still using manual, outdated processes.
Read MoreFriction in your client intake process? AI can help
Client intake is a multifaceted process that involves compliance teams working across various tools and systems. It typically takes 30 to 90 days to onboard a new client, largely due to the manual effort involved in Customer Due Diligence (CDD). However, this stage is critical for assessing any risks associated with a client relationship. Extracting…
Read MoreLegal client intake: How AI is helping firms do better
In the first quarter of 2024 alone, the SRA made over ten decisions on AML breaches, resulting in fines of up to £170,000.
Read MoreDonor due diligence best practices in 2024
Due diligence is often viewed as a necessity for organisations to protect their reputation. But it goes beyond just managing risks; it’s about understanding and strengthening relationships with prospects. Historically, due diligence on donors has been manual, leading organisations to perform basic risk screening and cursory online searches, which can jeopardise organisations relying on generosity…
Read MoreCompliance challenges facing law firms in 2024, and how to solve them
An effective KYC process requires law firms to truly know their clients’ backgrounds. Though demanding in terms of time and resources, conducting due diligence is a crucial part of this to remain compliant. As we enter 2024, law firms are facing more complex compliance challenges. The penalties for AML breaches are severe; six-figure fines are…
Read MoreConflicts challenges facing law firms in 2024, and how to solve them
Undeclared conflicts of interest open the door to lawsuits, disqualified court cases, and fines. In 2023, a known city firm was ordered to pay a six-figure sum back to a former client as it had breached its duties. Conflicts can take many forms. A lawyer might have represented the other side in the past, or…
Read More4 types of reputational risk tools in 2024
Prevent reputational damage with the right tool for your organisation. 86% of executives surveyed last year pointed to loss of income and a reduced customer base as expected fallout from reputational risks. But forming the best approach to identify those risks comprehensively and cost-effectively can be difficult. Our complex modern information environment has made managing reputational risk…
Read More6 best legal software platforms for 2024
The legal sector is undergoing a digital transformation. Client onboarding, litigation, and M&A matters all benefit from the right technology. However, firms must carefully consider which platforms are worth the investment. It may seem ideal to use multiple platforms to improve efficiency. But an overload of platforms can have the opposite effect, leading to convoluted…
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